Frequently Asked Questions

What if I need to cancel my appointment? 

All appointments must be canceled at least 4 hours prior to your appointment to avoid the cancellation fee. To do so, please go to schedulicity.com and cancel your appointment. If the internet is not available to you at the time, please text me at (310)-422-2744 (no phone calls to this number please) indicating that you will need to cancel/reschedule. Any appointments not canceled/rescheduled outside of this policy will be charged 50% of the total service amount

Is there anything to prevent me from getting a facial?

Those with a cold sore, received chemotherapy or radiation within six months after your final session, open lesions, sunburns and injectables or laser treatments should wait one week or wait until symptoms have cleared before receiving a facial.

Are facials are just a pampering luxury?

No. EVERYBODY should experience one in their life and we recommend a facial at least once a quarter. Deep cleansing, exfoliating and balancing the skin’s Ph are all essential for healthy skin, correcting and preventing problems and premature aging.

What are the benefits of a facial?

When received regularly, a facial can result in noticeable improvements to skin tone, texture and appearance. A facial can also restore the skin’s normal balance of oil and pH. Additional, temporary results may include: heightened skin softness and pliancy, increased circulation of blood to the face and an overall soothing of the spirit. An added bonus, most people find receiving a professional facial to be exceptionally relaxing and enjoyable.

Will facials make me break out?

Facials may bring impurities, if they exist, to the surface. That’s the only way they will get out!

Can only a dermatologist or plastic surgeon help me with my problem skin?

Got oily, sun-damaged, hyper-pigmented, sensitive, dry, or post operative skin? A facial series is a must for you. It can complement what you are doing with your dermatologist or help your skin recover from the trauma of surgery. Remember, one facial is not a magic bullet. Persistence and good home care is necessary to turn a problem around.

What should I do to prepare for a facial?

Facials are designed to work on your skin from the neck up, you may want to plan on removing your makeup or pulling long hair back.

How will the facial begin?

You will be asked to complete a brief, confidential client information card, which will aid the esthetician in determining the appropriate treatment for your skin. After being escorted to the facial room, you will be asked to remove your clothing from the waist up. The service will be performed on a massage table where you be covered from the chest down to protect your clothing and ensure your comfort. The treatment will begin with the esthetician cleansing and analyzing your skin. Using the information from your client card and skin analysis, the esthetician will discuss how the facial you have chosen will benefit your individual skin.

Are there any other treatments used in a facial that I should know about?

Hot towels or steam may be used during your facial, and they can feel quite warm to the touch. Heat helps to open clogged pores, and also make the skin more soft and pliable. If you find the hot towels or steam to be too warm for your personal comfort, please let your esthetician know right away.

What is a mask/masque?

Masks are applied after the facial massage has been completed. Your esthetician will choose the correct products for your skin type. The mask is applied and allowed to set for up to 10 minutes and then removed with a warm cloth. After treatment with a mask, the skin should look fresher, brighter and healthier.

Can I receive a facial if my skin has some blemishes?

The purpose of a facial is to help correct and preserve the health of the skin — it isn’t expected that your skin will be perfect or blemish-free. If your esthetician finds evidence of comedones (blackheads) during your facial, she will gently attempt to remove them using slight pressure from tissue-covered fingertips (also known as extractions). If your skin has red eruptions, your esthetician will be able to work on a very mild occurrence. A dermatologist should treat extreme forms of skin eruptions, acne and other skin conditions and diseases. If you have questions about whether or not a facial would be appropriate for you, please consult with your physician.

Why are professional products are better?

Because if its not the right type of product for your skin, the product will strip out the skin, so it’s very important that the ingredients are correct for your skin type. You should “invest” in your skin, rather than “spend” money on useless products. Professional products often cost more, but then they are usually more effective because of a higher concentration of performance ingredients.

Why do I have to wash, exfoliate, apply masques, moisturize, and apply sunblock at home?

Enjoying a monthly facial is an excellent idea, however it is necessary to maintain this caring act at home and to take daily care of skin in order to avoid any skin disorders. Your skin needs twice daily nurturing to keep it clean, moist and protected and it only takes ten minutes a day.

Home care products provide rejuvenation for both women and men and are effective for correcting aging skin, sun damage, uneven pigmentation, acne, or maintaining healthy skin. These products will be chosen especially for your skin type.

Should men get facials?

They do! Men’s skin is special. Take care of it with targeted facials and products just for him. Facials are one of the most relaxing and therapeutic things you can do for your mind, too. Take an hour for yourself and turn off the cell phone.

What happens at the end of the facial?

Your esthetician will indicate that she has finished, and then escort you from the room. Rachel is trained in the science behind skin care to help you put your best face forward.

Why should one have a regular facial and how often?

I recommend regular, monthly facials for optimum skin maintenance and nourishment; twice monthly for specific treatment programs

How is a Reiki treatment given?

In a standard treatment Reiki energy flows from the practitioners hands into the client. The client is usually laying on a massage table but treatments can also be given while the client is seated or even standing. The client remains fully clothed. The practitioner places her/his hands on or near the clients body in a series of hand positions. These include positions around the head and shoulders, the stomach, and feet. Other, more specific positions may be used based on the clients needs. Each position is held for three to ten minutes depending on how much Reiki the client needs at each position. The whole treatment usually lasts between 45 and 90 minutes.

What does a Reiki treatment feel like?

What one experiences during a Reiki treatment varies from person to person. However, feelings of deep relaxation are usually felt by all. In addition, many feel a wonderful glowing radiance that flows through and surrounds them. As the Reiki energy encourages one to let go of all tension, anxiety, fear or other negative feelings, a state of peace and well-being is experienced. Some drift off to sleep or report floating outside their bodies or have visions and other mystical experiences. At the end of the treatment, one feels refreshed with a more positive and balanced outlook.

What can be treated with Reiki?

Reiki has had a positive affect on all forms of illness and negative conditions. This includes minor things like head or stomach aches, bee stings, colds, flu, tension and anxiety as well as serious illness like heart disease, cancer, leukemia, etc. The side effects of regular medical treatments have also been reduced or eliminated. This includes the negative effects of chemotherapy, post operative pain and depression as well as improving the healing rate and reducing the time needed to stay in the hospital. Reiki always helps and in some cases people have experienced complete healings which have been confirmed by medical tests before and after the Reiki treatments. However, while some have experienced miracles, they are clearly not experienced by everyone. Stress reduction with some improvement in ones physical and psychological condition are what most experience.